Welcome to GEAR HUB SDN BHD.

These Terms & Conditions govern your access to and use of our website sb-gearhub.com, including browsing the website, creating an account, placing Orders and purchasing pet products from us.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our Service or placing an Order.

1. Company Information

Company Name: GEAR HUB SDN BHD
Company Registration No.: 202501029606 (1631018-H)
Website: sb-gearhub.com

Business Address:
30, GERAI MPK,
JLN HARPER OFF JLN PASAR,
PASAR JAWA,
41400 KLANG, SELANGOR, MALAYSIA

Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM

In these Terms & Conditions, “GEAR HUB”, “We”, “Us” or “Our” refers to GEAR HUB SDN BHD.

2. Acceptance of Terms

By accessing or using our website, placing an Order, creating an account or purchasing products from us, you acknowledge that:

You have read and understood these Terms & Conditions.
You agree to comply with these Terms & Conditions.
You will provide accurate and complete information when required.
You will comply with applicable Malaysian laws and regulations.

You must be legally capable of entering into a binding agreement.

Where required, minors should only use the website or make purchases with the involvement and permission of a parent or legal guardian.

We may restrict or suspend access to our website where there is reasonable evidence of fraudulent, unlawful or abusive activity, subject to applicable law.

3. Our Products

GEAR HUB is an online pet store offering a range of pet products and pet essentials, including:

Pet food and treats
Pet toys
Pet beds
Leashes and related accessories
Cat litter
Grooming products
Hygiene products
Other pet-care and pet-related products

Product availability may vary from time to time.

We may discontinue, replace or modify products where reasonably necessary.

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications and other information displayed on our website are accurate.

However, product colours, appearance and packaging may differ slightly from photographs due to lighting, screen settings, manufacturer packaging changes or other circumstances.

4. Product Information and Pet Use

Customers are responsible for reviewing product descriptions, sizes, specifications, ingredients, usage instructions and other information before purchasing.

For pet food, treats, supplements or other consumable products, customers should follow the manufacturer’s instructions and consider the individual needs of their pets.

GEAR HUB does not provide veterinary or medical advice.

Where your pet has specific dietary, medical or health requirements, you should seek advice from a qualified veterinarian or appropriate professional before using a product.

5. Pricing and Payment

All prices displayed on our website are in Malaysian Ringgit (RM / MYR) unless otherwise stated.

Prices may change from time to time. However, the price applicable to your Order will generally be the price displayed at the time you complete your purchase, subject to any obvious pricing or technical errors.

Available payment methods may include:

Online banking
Credit cards
Debit cards
E-wallets
Other payment gateways displayed on the website

Payment must be successfully completed before an Order can be processed for shipment.

You agree to provide accurate and complete billing and payment information.

If a payment is declined, reversed or identified as unauthorized or fraudulent, we may cancel or suspend the relevant Order.

6. Orders

When you place an Order through our website, you are submitting a request to purchase the selected products.

After placing an Order, you may receive an Order confirmation or acknowledgement.

An Order confirmation confirms that we have received your Order. It does not necessarily mean that the Order has been finally accepted if circumstances arise that prevent us from fulfilling it.

We may contact you if:

A product is unavailable
There is an obvious pricing or listing error
Payment cannot be verified
Additional information is required
There is a suspected fraudulent or unauthorized transaction
There is another reasonable issue affecting fulfillment of the Order

Where an Order cannot be fulfilled, we will take reasonable steps to notify you and, where applicable, arrange a refund for any amount already paid for the affected Order.

7. Order Cancellation and Changes

Customers may request cancellation of an Order in accordance with our Refund, Return & Exchange Policy.

Once an Order has been packed, processed or shipped, cancellation or amendment may no longer be possible.

Please refer to our Refund, Return & Exchange Policy for further information regarding Order cancellation.

8. Shipping and Delivery

Our shipping services are currently available within Malaysia only.

Standard delivery is estimated to take up to 7 business days after the Order has been processed and shipped.

We do not currently provide:

International delivery
Same-day delivery
Overnight delivery
Express delivery

Delivery times are estimates and may be affected by courier operations, public holidays, weather, high order volumes, remote delivery locations or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for complete information regarding delivery.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are subject to our Refund, Return & Exchange Policy.

Depending on the circumstances, eligible customers may be entitled to a repair, replacement, exchange, refund or other appropriate remedy.

Requests relating to incorrect, damaged or defective products should be submitted as soon as reasonably possible after delivery.

Nothing in our Return Policy is intended to remove or restrict any consumer rights that cannot legally be excluded under Malaysian law.

The Consumer Protection Act 1999 provides statutory protections and remedies for qualifying consumer transactions involving goods and services.

10. User Accounts

Certain features of our website may require you to create an account.

You are responsible for:

Providing accurate account information
Keeping your login details confidential
Securing access to your account
Reviewing activity carried out through your account

Please notify us promptly if you believe your account has been accessed without authorization.

We may suspend or restrict an account where there are reasonable grounds to suspect unauthorized, fraudulent or abusive activity.

11. Prohibited Activities

When using our website, you agree not to:

Use the website for unlawful purposes
Violate applicable laws or regulations
Provide false or misleading information
Engage in fraudulent transactions
Attempt unauthorized access to our systems
Introduce malware, viruses or harmful code
Interfere with the operation or security of the website
Copy, reproduce or commercially exploit website content without permission
Use automated systems to improperly collect information from our website
Misuse promotional offers or purchasing systems

We may restrict or suspend access where there is reasonable evidence of prohibited or abusive activity.

12. Intellectual Property

Unless otherwise stated, the content appearing on our website belongs to GEAR HUB SDN BHD or is used with permission.

This may include:

Company logos
Brand elements
Product descriptions
Text
Photographs
Graphics
Website layouts
Website design
Other original content

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, redistribute, modify, republish, sell or commercially exploit our content without our prior written permission, except where permitted by applicable law.

13. Website Availability

We aim to keep our website available and functioning properly.

However, temporary interruptions may occur because of:

Website maintenance
Hosting issues
Technical failures
Software updates
Internet or telecommunications problems
Security incidents
Events beyond our reasonable control

We do not guarantee that the website will always be available, uninterrupted or completely error-free.

14. Disclaimer

We make reasonable efforts to provide accurate product and website information.

However, to the extent permitted by applicable law, certain information may contain:

Typographical errors
Pricing errors
Stock information that has not yet updated
Product image variations
Manufacturer packaging changes
Technical or display errors

Where an obvious error is identified, we may correct the information and take appropriate steps concerning affected Orders.

Nothing in these Terms & Conditions excludes any consumer guarantee, right or remedy that cannot legally be excluded under Malaysian law.

15. Third-Party Services and Links

Our website may use or link to third-party services, including:

Payment gateways
Courier and delivery providers
Website hosting providers
Analytics services
Social media platforms
Other external services

Third-party services may be governed by their own terms and privacy policies.

GEAR HUB is not responsible for the independent operation, availability, content or privacy practices of third-party services.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store and protect personal information.

By using our website, you acknowledge that your personal information may be handled in accordance with our Privacy Policy and applicable Malaysian data protection laws.

17. Promotions and Special Offers

From time to time, we may offer promotions, discounts, vouchers, campaign offers or other special arrangements.

Promotional offers may be subject to additional terms, including:

Validity periods
Minimum purchase requirements
Product exclusions
Quantity limitations
One-time-use restrictions
Other conditions stated with the promotion

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct obvious errors or withdraw a promotion where reasonably necessary, subject to applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from:

Your breach of these Terms & Conditions
Your unlawful use of the website
Your fraudulent or unauthorized activities
Your infringement of another party’s rights

Nothing in this section requires you to indemnify us for matters caused by our own unlawful conduct or for liabilities that cannot legally be transferred to you.

19. Limitation of Liability

To the maximum extent permitted by applicable law, GEAR HUB SDN BHD will not be responsible for indirect or consequential losses arising from matters outside our reasonable control, including certain third-party service interruptions or delivery delays.

For an affected Order, our liability is generally limited to the amount paid for that Order, except where a different limitation is required by applicable law.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights that cannot legally be excluded or limited.

20. Force Majeure

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Floods
Fires
Severe weather
Epidemics or pandemics
Government actions or restrictions
Internet or telecommunications failures
Labour disruptions
Courier disruptions
Supply chain disruptions
Other unforeseen events

Where reasonably possible, we will take appropriate steps to reduce the impact of such circumstances.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms & Conditions, our website or an Order shall be dealt with in accordance with applicable Malaysian law.

Consumers may have statutory avenues for seeking redress under Malaysian consumer protection law. The Tribunal for Consumer Claims Malaysia (TTPM), for example, provides an alternative forum for certain consumer claims involving goods and services.

22. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it valid where legally possible.

The remaining provisions shall continue to apply.

23. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time due to changes in our business, website, products, services or applicable legal requirements.

Any updated Terms & Conditions will be published on this page with a revised Last Updated date.

Where appropriate, material changes will be communicated through the website or other reasonable means.

24. Contact Us

For questions regarding these Terms & Conditions, our products or your Order, please contact us:

GEAR HUB SDN BHD

Address:
30, GERAI MPK, JLN HARPER OFF JLN PASAR,
PASAR JAWA, 41400 KLANG, SELANGOR, MALAYSIA

Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM