At GEAR HUB SDN BHD, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use our website sb-gearhub.com, place an order, contact us, or otherwise use our services.
This Privacy Policy is intended to apply to our online pet store and related services, including the sale of pet food, pet toys, pet beds, leashes, cat litter, grooming products, hygiene products and other pet essentials.
1. Company Information
Company Name: GEAR HUB SDN BHD
Company Registration No.: 202501029606 (1631018-H)
Website: sb-gearhub.com
Business Address:
30, GERAI MPK,
JLN HARPER OFF JLN PASAR,
PASAR JAWA,
41400 KLANG, SELANGOR, MALAYSIA
Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM
For the purposes of this Privacy Policy, “We”, “Us”, “Our” or “GEAR HUB” refers to GEAR HUB SDN BHD.
2. Information We Collect
We may collect personal and technical information from you when you use our website, create an account, place an order, contact us, or interact with our services.
Personal Information
Depending on how you use our website, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and purchase history
- Payment-related information
- Information provided when contacting our customer service
- Other information you voluntarily provide to us
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage information
- Pages visited
- Cookies and similar tracking information
3. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders
- To arrange delivery of purchased products
- To manage your customer account
- To communicate with you regarding your orders
- To respond to enquiries and customer service requests
- To process payments and related transactions
- To improve our website, products and customer experience
- To understand how customers use our website
- To prevent fraud, unauthorized transactions and misuse of our services
- To send marketing communications where permitted and where you have provided the necessary consent
- To comply with applicable laws, regulations and legal requirements
- To protect our rights, property and customers
We will handle your personal information in accordance with applicable Malaysian laws.
4. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment service provider.
We generally do not store complete credit card or debit card information on our own servers unless this is specifically required and securely supported by the relevant payment provider.
Payment processing may also be subject to the terms and privacy policies of the applicable third-party payment provider.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Improve website functionality
- Understand website traffic and usage
- Improve our services and customer experience
- Support website analytics
- Provide relevant marketing or advertising where applicable
You may disable or manage cookies through your browser settings.
However, disabling certain cookies may affect the functionality of some parts of our website, including shopping cart and checkout features.
6. Disclosure of Your Information
We may disclose or provide access to your personal information to trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- Payment processing providers
- Courier and delivery companies
- Shipping and logistics providers
- Website hosting providers
- IT and technical service providers
- Website maintenance providers
- Analytics and marketing service providers
- Professional advisers
- Government authorities or law enforcement agencies where required by law
Third parties may only receive information that is reasonably necessary for the relevant service or purpose.
We do not sell your personal information to third parties.
7. Data Security
We take reasonable administrative, technical and physical measures to protect your personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
8. Retention of Personal Information
We will retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders
- Providing customer service
- Maintaining business and transaction records
- Complying with legal and accounting requirements
- Resolving disputes
- Enforcing our agreements and policies
- Protecting our legal rights
When personal information is no longer required, we may securely delete, destroy or anonymize it in accordance with applicable requirements.
9. Your Rights
Subject to applicable laws and legal requirements, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent for certain marketing communications
- Object to certain uses of your personal information
- Request information about how your personal information is processed
To exercise any applicable rights or make a personal data enquiry, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms or other external services.
These third-party services operate independently from GEAR HUB SDN BHD.
We are not responsible for:
- The privacy practices of third-party websites
- The content of external websites
- The security practices of third-party platforms
- How third parties collect or use your information
We recommend reviewing the privacy policies of any third-party services before providing them with your personal information.
11. Children’s Privacy
Our website is primarily intended for adults who purchase products for themselves, their households or their pets.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the information and take appropriate action where necessary.
12. International Data Transfers
Some of our service providers, including hosting, payment, technology, analytics or other service providers, may process or store information outside Malaysia.
Where personal information is transferred outside Malaysia, we will take reasonable steps to handle such transfers in accordance with applicable data protection requirements.
By using our website and services, you acknowledge that your information may be processed by service providers operating in locations outside Malaysia, subject to applicable laws.
13. Marketing Communications
Where permitted by applicable law, we may use your contact information to send you information about:
- New products
- Pet supplies
- Special offers
- Promotions
- Store updates
- Other products or services that may be relevant to you
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in a marketing email
- Contacting us directly
- Following the available unsubscribe or preference options provided in our communications
Even if you opt out of marketing communications, we may still contact you regarding important service-related matters, such as orders, payments, deliveries, account information or customer service enquiries.
14. Personal Data Protection
GEAR HUB SDN BHD will handle personal information in accordance with applicable Malaysian personal data protection requirements.
The Personal Data Protection Act 2010 (Act 709) establishes principles concerning the collection, use, disclosure, security, retention, accuracy and access to personal data in commercial transactions.
Malaysia has also enacted the Personal Data Protection (Amendment) Act 2024, with amendments being brought into operation according to the applicable commencement arrangements.
15. Limitation of Liability
GEAR HUB SDN BHD takes reasonable measures to protect personal information. However, to the maximum extent permitted by applicable law, we are not responsible for security incidents or unauthorized access resulting from circumstances beyond our reasonable control, including certain third-party systems, internet infrastructure or technical failures.
Nothing in this Privacy Policy is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Malaysian law.
16. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising from or relating to this Privacy Policy shall be subject to the applicable courts of Malaysia.
17. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, the updated version will be posted on this page together with the revised “Last Updated” date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
18. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
GEAR HUB SDN BHD
Address:
30, GERAI MPK, JLN HARPER OFF JLN PASAR,
PASAR JAWA, 41400 KLANG, SELANGOR, MALAYSIA
Email: gearhub.sb@outlook.com
Phone: +6011-5874 1679
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM